Uniform: Black Smart Dress/ Suit (Check confirmation email for required uniform)

A Host or Hostess is usually the first person to greet and welcome the customer so you will be providing the first impression of the event! It is your duty as a Host/ Hostess to ensure the guests feel welcomed, cared for, and valued.

Roles and Responsibilities for a Host/ Hostesses:

  • Welcoming to guests in the venue.
  • Manage reservations, provide accurate wait times and monitor waiting lists (if required).
  • Escort customers to assigned dining or bar areas.
  • Provide menus if necessary.
  • Excellent customer-service skills.
  • Ensure tables are ready for seating guests, constantly monitoring dining activity.
  • Greet customers upon their departure.
  • Coordinate with wait staff about available seating options.
  • Maintain a clean reception area.
  • Cater to guests who require extra attention (e.g. children, elderly).
  • Assist waiting staff when required.
  • Eye for detail and assist clearing tables if necessary.
  • Understanding of restaurant etiquette and service.
  • Ability to manage queues effectively.

Requirements:

  • Previous waiting or hosting experience,
  • Attended training session in the Host Office.
  • Knowledge of the 14 Allergens and their importance.
  • Asked to complete Flow Training Modules in Food Allergens, Health and Safety & Food Safety level 1.
  • Strong organisational skills with the ability to monitor the dining and bar area.
  • Ability to stand for long periods of time.
  • Excellent time management and customer service skills.
  • Smart, polite, professional and always well presented.
  • Ability to follow instructions from event manager.

Timekeeping:

At Host we take timekeeping extremely seriously. You are expected to be ready for work at the booking time sharp. Your briefing will be scheduled and a late arrival will affect the operation so please allow yourself extra time to get changed into your uniform as well as for unexpected travel disruption. We recommend you aim to arrive 15 mins early to your shifts to prevent complications. If you arrive late to work you may be sent home without pay. (1 minute past the shift start time is considered late).

.