Uniform: White or Black Long sleeve shirt, Black Full-Length Suit Trousers, Smart fully enclosed black leather shoes. (Check confirmation email for required uniform)

A Butler will aspire to provide the best possible guest experience with excellent customer service skills in fine dining. As a Butler with Host you will be assisting the amazing in-house team with service throughout the day.

Roles and Responsibilities:

  • Setting up dining rooms for fine dining lunch or dinner service.
  • Assist with meet and greet, introduce yourself, offer and serve beverage, bread, then proceed with first course.
  • Use own initiative if not already set, to organise the room and run the service on your own which is straight forward, similar to box service from sporting venues, typically multi-course and usually set menu.
  • Top up wine, water between courses, offer cheese or desert. Clear unnecessary plates, crockery, cruets.
  • Take food/ drinks orders.
  • Product Knowledge- understand what you are serving.
  • Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
  • Assess and restock wine and spirit collections as necessary.
  • Serve meals and pour drinks for guests.

Requirements:

  • Attended training session in the Host office.
  • Previous hospitality experience.
  • Smart, friendly, polite, professional and always well presented.
  • Asked to complete Flow Training Modules in Food Allergens, Health and Safety & Food Safety level 1.
  • Able to clear 5 plates effectively and professionally.
  • Understand how to serve and clear crockery, cutlery and glassware correctly.
  • Confident opening a corked wine bottle and champagne bottle.
  • Confident pouring and serving wine correctly.
  • Knowledge of correct place setting and ability to independently re-set tables.
  • Knowledge of the 14 Allergens and their importance.

Timekeeping:

At Host we take timekeeping extremely seriously. You are expected to be ready for work at the booking time sharp. Your briefing will be scheduled and a late arrival will affect the operation so please allow yourself extra time to get changed into your uniform as well as for unexpected travel disruption. We recommend you aim to arrive 15 mins early to your shifts to prevent complications. If you arrive late to work you may be sent home without pay. (1 minute past the shift start time is considered late).