Uniform: Black Suit
Roles and Responsibilities:
- Reports directly to the Client to find out their exact event requirements.
- Supervise and oversee staff members on an event.
- Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly.
- Ensure excellent customer service.
- Identify duties and effectively delegate these to staff for example- demonstrate a lay-up process or break-down process.
- Manage a team of staff, giving full briefings up to 50 staff members.
- Knowledge of service plans including making amendments if necessary.
- Full understanding of menus including allergens and confident relaying information to staff and guests.
- Oversee the dismantling and removal of the event and clear the venue efficiently.
- Knowledge of event service, running a pass in a kitchen or floor.
- Make sure that insurance, legal, health and safety obligations are followed.
- Ensure all paperwork is completed.
- Produce post-event evaluation.
Requirements:
- Proven experience as Hospitality Manager/ Supervisor (Previous experience on CV or via completed shifts with Host)
- Exceptional knowledge of hospitality practices and procedures.
- Excellent organizational skills.
- Ability to lead, motivate, and communicate well with staff.
- Work well under pressure in a fast-paced environment.
- Smart, polite, professional and always well presented.
- Great time management and prioritising.
- Demonstrate a passion for quality and service standards.
- Flexible and adaptable.
- Excellent customer service skills/ the ability to assist with customer queries/complaints and resolve issues in a calm and professional manner.