Uniform: Black Suit

Roles and Responsibilities:

  • Reports to the Event/ bar Manager.
  • Able to work independently following instruction from Event Manager.
  • Handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly with the ability to identify when to raise further with the Hospitality Manager.
  • Completing opening and closing stock counts.
  • Management of beverage stock levels.
  • Recording the opening and closing beverage count.
  • Able to identify duties and effectively delegate these to staff for example- demonstrate Bar set up/ stock count.
  • Able to cash tills up if manager is not present.
  • Leading the beverage team to upsell and drive business.
  • Thorough knowledge of wines, spirits, mixers and servings.
  • Understand how to set up/ deliver service on both a cash and package bar.
  • Managing customer flow/queues to ensure the bars are operating effectively.
  • Brief staff on serving bottled beer, a glass of wine, spirit & mixer and soft drinks.
  • Ensure all beverages are served at correct specifications.
  • Confident opening a corked wine bottle and champagne bottle.
  • Eye for detail - keeping the bar area tidy, clearing dirty glasses etc.
  • Assist with Briefing for Beverage team.
  • High levels of presentation and event design style to ensure the bars are dressed correctly.

Requirements:

  • Proven relevant experience in Hospitality (previous experience or completed shifts with Host).
  • Knowledge of beverage and servings.
  • Ability to lead, motivate, and communicate well with staff.
  • Till/ PDQ trained.
  • Work well under pressure in a fast-paced environment.
  • Excellent customer service skills/ the ability to assist with customer queries/complaints and resolve issues in a calm and professional manner.
  • Trained in and thoroughly understand licencing laws.
  • Ability to stand, walk, bend, etc for extended periods.
  • Smart, polite, professional and always well presented.
  • Ensure all paperwork is completed.
  • Produce post-event evaluation.
  • Excellent Multi-tasking.
  • Ability to oversee multiple bars.