We do our best to make sure your pay is always correct, but occasionally errors can happen.
It is extremely important that you sign in and out of every shift with the client or manager in the area you are working - missing or incorrect sign-ins can delay your payment. If you are not sure you have signed in correctly, please check with your manager.
If you have any discrepancies with your pay, please notify us immediately by submitting a pay query from the shift in question:
- Host App - go to Completed Shifts and select the shift.
- Staff Portal (portal.host-staffing.co.uk) - go to Completed Shifts and select the shift.
If there are any discrepancies with your payment, it is likely that your hours have not been recorded correctly. If this is the case, we will need to query this directly with the client. To help the team rectify your query as quickly as possible please make sure you include the following:
- Date of the shift (e.g. 27.06.2023)
- Venue Name (e.g. Natural History Museum)
- Client Name (e.g. Moving Venue)
- Start and Finish Times (e.g. 16:00-23:00)
- Job Role (e.g. Wine Waiter)
- Managers Name (e.g. John)
- The area you worked (e.g. I was Wine Waiting for tables 16,19 & 21)
- Photo of the front and back of your job card (applicable to stadiums only).
We aim to reply to all pay queries within 5 business days.
The deadline for raising initial queries is 2 weeks from date of payment.